A. Information You Provide Directly

You may voluntarily provide personal information when you:

• Request a quote or estimate
• Submit a contact or inquiry form
• Request in-home samples
• Communicate with us by email or phone
• Engage with us through marketing campaigns

This information may include:

• Full name
• Email address
• Phone number
• Project address or general location
• Type of flooring or service requested
• Timeline or budget details
• Any message or additional information you choose to provide

We do not collect payment information directly through the Website unless explicitly stated.

B. Information Collected Automatically

When you visit our Website, certain information is collected automatically, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed and time spent on pages
• Referral source (how you reached our Website)
• Date and time of visit

This information helps us understand how visitors use the Website and improve performance, content, and user experience.

A. Service Delivery

• Responding to quote requests and inquiries
• Scheduling consultations, site visits, or sample delivery
• Preparing pricing and project recommendations
• Communicating project details or updates

B. Website & Business Operations

• Operating and maintaining the Website
• Improving content, layout, and functionality
• Monitoring Website usage and performance

C. Communication & Marketing

• Responding to emails, calls, and messages
• Sending follow-up communications related to your inquiry
• Sharing service updates or promotions (only if you opt in)

You may opt out of marketing communications at any time.

Cookies may be used to:

• Remember user preferences
• Analyze traffic and visitor behavior
• Improve page performance and navigation

We may use tools such as:

• Google Analytics
• Website performance or heat-mapping tools

These tools collect aggregated, non-identifying data. You can control cookie settings through your browser preferences. Disabling cookies may affect certain Website features.

A. Service Providers

We may share information with trusted third-party providers that assist with:

• Website hosting
• Analytics and performance tools
• Email or communication systems

These providers are given access only to the information required to perform their services and are expected to protect your data.

B. Legal and Regulatory Requirements

We may disclose personal information if required by law, court order, or regulatory authority, or if necessary to protect our legal rights.

C. Business Transfers

If Vantor Flooring is involved in a merger, acquisition, or asset sale, personal information may be transferred as part of that transaction, subject to applicable privacy protections.

We retain personal information only as long as necessary to:

• Respond to inquiries
• Fulfill service requests
• Comply with legal or business obligations

When information is no longer required, it is securely deleted or anonymized.

We take reasonable steps to protect your personal information using:

• Secure servers and hosting environments
• Limited access to personal data
• Administrative and technical safeguards

While we follow industry best practices, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security.

You have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Withdraw consent (subject to legal or contractual restrictions)

To exercise these rights, contact us using the details below.

Our Website may include links to third-party websites (e.g., suppliers, partners, or social platforms). We are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies separately.

Our Website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If such information is discovered, it will be deleted promptly.

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Updates will be posted on this page with a revised “Last Updated” date.

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Vantor Flooring